{"id":4214,"date":"2018-09-05T19:33:03","date_gmt":"2018-09-05T19:33:03","guid":{"rendered":"https:\/\/www.paymentfacilitator.com\/?p=4214"},"modified":"2022-02-24T22:16:31","modified_gmt":"2022-02-24T22:16:31","slug":"mindbodys-chandre-we-are-a-payments-company","status":"publish","type":"post","link":"http:\/\/infinicept.com\/payment-facilitator\/archive\/mindbodys-chandre-we-are-a-payments-company\/","title":{"rendered":"MINDBODY\u2019s Chandre: We Are a Payments Company"},"content":{"rendered":"

Dan Chandre, VP Strategic Development for MINDBODY, is slated to deliver the keynote address at <\/em>PF WORLD 2018<\/em><\/a> on Sept. 25 in New York City. <\/em><\/p>\n

For many B2B software companies, the integration of payments is an evolution. The company begins by offering software to enable business operations for a particular vertical. The benefit of offering payments to support those operations may become clear later on. <\/strong><\/p>\n

Not so with MINDBODY<\/a> \u2013 or, for that matter, its recent acquisition, Booker. According to Dan Chandre, the company\u2019s VP of Strategic Development, payments were part of the foundation for both platforms, a capability their founders thought would be critical from the beginning.<\/p>\n

But while the company has always treated payments as a fundamental part of the service it provides to its clients, its image of itself as a \u201cpayments company\u201d is one it has evolved into \u2013 in part out of necessity.<\/p>\n

MINDBODY caters to boutique health and fitness businesses, such as yoga or Pilates studios. Last year, the company acquired Booker, which Chandre said the company plans to continue operating as a separate platform. Booker serves beauty and wellness businesses such as hair and nail salons.<\/p>\n

MINDBODY has progressed to think of itself as a payments company in part due to the unique client experience offered by the types of businesses it serves.<\/p>\n

According to Chandre, the company has found that many of the existing solutions available to enable point-of-sale hardware to communicate with web-based software such as MINDBODY\u2019s were mobile POS solutions. However, most of MINDBODY\u2019s merchants did not naturally operate their businesses on mobile devices. Out-of-the-box solutions required the company to try to fit disparate pieces together.<\/p>\n

\u201cSo, we need a more flexible solution. And one of the things that has changed for us was that, instead of relying on everyone else to figure it out and for someone to bring us a neatly packaged solution, we needed to become more involved and figure it out for ourselves,\u201d Chandre said.<\/p>\n

Ultimately, the company envisions an environment where payments recede into the background, allowing the merchant\u2019s services to take center stage.<\/p>\n

\u201cWe believe the experience between a customer and a business should be about what the customer is there to receive and what the business loves to do,\u201d he said. \u201cThat could be delivering a boutique fitness experience, a cut and color or a massage, but the experience between the business and the customer should be about that activity. It should not be about a checkout process that feels clunky and impersonal.\u201d<\/p>\n

To achieve this vision of frictionless customer experiences, Chandre said, the company feels that a strong payments platform meeting specific needs is key. The platform needs to support a different type of interaction. For example, the traditional model with a physical front desk and POS hardware may be increasingly unnecessary.<\/p>\n

Developing that experience for its customers is a role the company is increasingly comfortable with taking on itself.<\/p>\n

\u201cWe want to be the technology arm for our businesses,\u201d he said. \u201cWe want to be their software solution, and in our minds, that includes their payments. We should be the experts. Payments are our responsibility to deliver.\u201d<\/p>\n

 <\/p>\n

To hear more about MINDBODY\u2019s vision for payments integration \u2013 and the steps it\u2019s taking to achieve that vision \u2013 register for PF WORLD 2018.<\/em><\/p>\n

PF WORLD is the first-ever standalone event focused exclusively on the payment facilitator ecosystem. It\u2019s designed to tackle the challenges unique to payment facilitators head-on and provide the chance to network directly with the top names in the industry.<\/em><\/p>\n

Seats are limited and going fast for this special event, so save your space by <\/em>registering now<\/em><\/a>. <\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

For many B2B software companies, the integration of payments is an evolution. The company begins by offering software to enable business operations for a particular vertical. The benefit of offering payments to support those operations may become clear later on. Not so with MINDBODY.<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[1015],"tags":[112,533,643,687,691,997],"class_list":["post-4214","post","type-post","status-publish","format-standard","hentry","category-archive","tag-booker-software","tag-mindbody","tag-payment-facilitator","tag-pfworld2018","tag-pilates","tag-yoga"],"acf":[],"_links":{"self":[{"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/comments?post=4214"}],"version-history":[{"count":2,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4214\/revisions"}],"predecessor-version":[{"id":8291,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4214\/revisions\/8291"}],"wp:attachment":[{"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/media?parent=4214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/categories?post=4214"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/tags?post=4214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}