{"id":4846,"date":"2020-04-08T17:31:18","date_gmt":"2020-04-08T17:31:18","guid":{"rendered":"https:\/\/www.paymentfacilitator.com\/?p=4846"},"modified":"2022-10-17T11:29:10","modified_gmt":"2022-10-17T17:29:10","slug":"small-businesses-and-organizations-pivot-in-response-to-covid-19-with-help-from-payment-facilitators","status":"publish","type":"post","link":"http:\/\/infinicept.com\/payment-facilitator\/archive\/small-businesses-and-organizations-pivot-in-response-to-covid-19-with-help-from-payment-facilitators\/","title":{"rendered":"Small Businesses and Organizations Pivot in Response to COVID-19 with Help from Payment Facilitators"},"content":{"rendered":"\n

With detailed insights and a deep understanding of their\ncustomers\u2019 businesses, payment facilitators have a unique view into the impact\nof the coronavirus outbreak on different verticals. <\/strong><\/p>\n\n\n\n

In a bit of good news, some PFs have shared how their\nbusiness customers and others in their industries are adapting to this new\nenvironment. <\/strong><\/p>\n\n\n\n

According to Blackbaud, its customers \u2013 many of which are\nnonprofits, educational institutions and religious organizations \u2013 have moved\nmuch of their activity online. Groups have moved to hosting virtual fundraisers\nand bringing cultural offerings to their audiences through live streaming and\nvideos.<\/p>\n\n\n\n

“The intersection of technology and social good has\nnever been more important than it is today,” Walter Loiselle, senior vice\npresident of customer operations, Blackbaud, said in a press\nrelease. <\/p>\n\n\n\n

“We’re committed to supporting all our customers as\nquickly and creatively as possible, while helping new customers achieve the\ntime to value and time to ROI they need during this unprecedented time.”<\/p>\n\n\n\n

Blackbaud cited several examples of organizations that were\nusing the company\u2019s online tools to continue their missions. <\/p>\n\n\n\n

For example, the Cincinnati Zoo & Botanical Garden is\noffering both live and on-demand videos to viewers. The zoo has set up a\ndonation program using Blackbaud as a partner to solicit support while its\nfacility is closed, and its donors have increased 487%. <\/p>\n\n\n\n

“It’s been so successful, and it really speaks to the\nopportunity to creatively fulfill our mission while meeting a need for the\ncommunity right now,” said the zoo\u2019s Director of Donor Engagement Krista\nPowers. “We believe in hope. We want to provide a little seed of joy and\nbrightness in people’s lives, and this is allowing us to do that.”<\/p>\n\n\n\n

Restaurant platform Toast recently gathered stories about\nthe creative\nways restaurants across the country \u2013 which are some of the businesses hardest-hit\nby the crisis, as the company acknowledges in a post from its CEO\n\u2013 are finding to survive. <\/p>\n\n\n\n

Some are going beyond simply offering their usual menu\nthrough takeout or delivery, expanding to offer creative new takeout options.\nOne, Guerrilla Tacos in Los Angeles, has created an \u201cEmergency Taco Kit,\u201d which\nit bills as a survival pack that includes rolls of toilet paper.  <\/p>\n\n\n\n

Still others are tapping into their supply chains to offer\npop-up grocery stores and meal kits. The company pointed to the web site of hot\ndog chain Dog Haus, which explained: “While we continue to serve our\nsignature Dog Haus items via pickup and delivery, we are also offering a vast\nlist of essential foods that you can purchase to prepare for yourself and your\nloved ones at home.”<\/p>\n\n\n\n

To help its restaurant customers, Toast has offered a one-month\ncredit of software fees, as well as easy access to its products that support\nonline ordering, takeout options and gift cards. <\/p>\n\n\n\n

Leading payment facilitator Shopify recently shared\ndata<\/a> about changes it has seen on its platform since the outbreak began.\nThe company said that it is seeing sales trends that align to industries based\non current consumer need, brick-and-mortar businesses are transition to online\nofferings as their foot traffic drops off, and many of its businesses are\noffering discounts to attract customers. <\/p>\n\n\n\n

Shopify is helping its customers by offering 90-day free\ntrials to new customers, expanded loans through Shopify Capital, and offerings\nfor its POS customers that support local delivery and in-store and curbside\npickup options. <\/p>\n\n\n\n

(The company also noted that it terminated \u201cthousands of merchants\u201d making false claims about COVID-19-related products or price gouging. PaymentFacilitator has more on protecting your merchant portfolio from COVID-related risks here<\/a>.)<\/p>\n","protected":false},"excerpt":{"rendered":"

With detailed insights and a deep understanding of their customers\u2019 businesses, payment facilitators have a unique view into the impact of the coronavirus outbreak on different verticals. <\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","footnotes":""},"categories":[1015],"tags":[103,195,708,793,889],"class_list":["post-4846","post","type-post","status-publish","format-standard","hentry","category-archive","tag-blackbaud","tag-covid","tag-pos","tag-shopify","tag-toast"],"acf":[],"_links":{"self":[{"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/comments?post=4846"}],"version-history":[{"count":6,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4846\/revisions"}],"predecessor-version":[{"id":8945,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/posts\/4846\/revisions\/8945"}],"wp:attachment":[{"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/media?parent=4846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/categories?post=4846"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infinicept.com\/payment-facilitator\/wp-json\/wp\/v2\/tags?post=4846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}