Expert Perspectives
Creating an Improved SaaS Customer Experience by Becoming A PF: Insights from WorkWave’s Journey, Part 3
This week, we have the second of a two-part interview with WorkWave CEO David F. Giannetto. We talk more in depth about how WorkWave is changing the industry it serves by making the move to become a payment facilitator.
Read MoreCreating an Improved SaaS Customer Experience by Becoming A PF: Insights from WorkWave’s Journey, Part 2
This week, we have the first of a two-part conversation with WorkWave CEO David F. Giannetto, where we talk more in depth about the factors that ultimately drove the company to choose the PF model. He also shares some of the issues the team faced and how the process changed the way they operate.
Read MoreCreating an Improved SaaS Customer Experience by Becoming A PF: Insights from WorkWave’s Journey
Serving as a software partner to its field service customers, payment facilitator WorkWave has found that payments are an integral part of the services it provides. The company has built a positive payment experience for its customers while investing payments revenue back into its software to build a better product.
It hasn’t always been that way.
Read MoreProtecting Your Merchant Portfolio from COVID-19 Risks
The outbreak of a global pandemic is unlike anything the payments industry has previously encountered. But that doesn’t mean the resulting threats themselves are new – simply that the risk of encountering them is dramatically heightened.
Read MorePF Model Helps to Fuel Shopify Gains
Last week, Shopify reported a third-quarter revenue increase of more than 45% year over year. A closer look provides a snapshot of the role that being a payment facilitator can play in feeding growth.
Read MoreSquare on Broadening the Company’s Ecosystem Through its Developer Platform
Payments leader Square is known for looking at things in a new way. But once you’ve converted an entire industry to your way of thinking, how do you keep moving forward? According to Carl Perry, developer lead at Square, you do that by maintaining what he called a “relentless focus on customer experience.”
Read MoreWhy Investors Love Payment Facilitators Right Now
In recent years, investor interest in payments is booming and PFs are at the center of that trend. To learn more about why, we talked with Ryan Goldenberg, a vice president at LLR Partners.
Read MoreSpotOn Seeks Out Sweet Spot in Serving SMBs
Can a business software provider be both vertically and horizontally focused at the same time? SpotOn President R.J. Horsley thinks so…
Read MoreHigh-risk Trends Series: Reputational Risk
This week, we complete our series on high-risk trends with a look at types of merchants that could carry reputational risk for payment facilitators. David Khalaf, LegitScript In an era where corporate missteps are amplified by social media and a nonstop news cycle, payment facilitators can easily find themselves under attack for processing payments for…
Read MoreWill the Real Merchant (of Record) Please Stand Up?
In this article we discuss what it means to be the merchant, the differences between MOR status and providing MOR services to merchants, and the potential consequences of improper use of the MOR concept to describe payment facilitation services.
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